Since 1992, Foyer’s Intercultural Mediation Service has acted as a bridge between care providers and patients or clients with a migration background. Thanks to our provision of interpretation, information and (emotional) support, service users who do not speak Dutch are assured of accessible, high-quality care.
Our experienced mediators are ready to interpret or to offer language assistance, taking into account the (educational) background of those involved and with the utmost respect for confidentiality. We also provide information about wellbeing and health, on subjects from parenting and vaccinations to diabetes, to individuals as well as groups. For healthcare and social workers, the Intercultural Mediation Service also offers training about the impact of cultural and religious backgrounds. We advise and support those who find it difficult to explain diagnoses to speakers of other languages, who have questions regarding cultural boundaries, or have concerns that people with a migration background may not keep appointments or stick to treatment regimes. The team also carries out mediation during disputes and will defend the rights of patients and clients.
Our services are available in Albanian, Arabic (Classical and Moroccan), Berber, English, French, Cantonese, Mandarin, Punjabi, Romanian, Romani, Russian, Turkish and Urdu.
Request an intervention by our mediators online.
Our service’s multilingual information sessions ‘Aging in your own neighbourhood’ deserve a separate mention. These sessions are aimed at vulnerable older people, with or without a migration background. Over six meetings, they get to know the care provisions in their neighbourhood. The aim is to better coordinate supply and demand within elderly care. ‘Aging in your own neighbourhood’ is available for free to local social associations and our staff ensure sufficient support during the sessions. This method was developed in collaboration with the provinces of Limburg and East Flanders.
Our telephone service is available every weekday.
Monday-Thursday from 9 am – 5 pm, Friday 9 – 12:30 am
We are closed on Friday afternoons.